Warranty Policy & Registration

 

At Krysstal, we are committed to providing high-quality kitchen and bathroom fittings. Our warranty policy ensures that our customers receive products free from manufacturing defects and workmanship errors. Please read the following terms to understand the scope and limitations of our warranty.

  1. Warranty Coverage
  • Duration: The warranty period begins from the date of purchase, as indicated on your invoice. The specific duration of the warranty varies by product category.
  • Scope: This warranty covers manufacturing defects and workmanship errors under normal residential use. It applies exclusively to the original purchaser and is non-transferable.
  1. Claiming Warranty

To initiate a warranty claim:

  • Documentation: Provide the original proof of purchase (invoice) and, if applicable, the warranty card.
  • Contact: Reach out to our customer support team via email at support@krysstalbathindia.com or call +91-
  • Details Required: Include your Order ID, a detailed description of the issue, and clear images or videos of the defective product.
  • Response Time: Our customer support executive will contact you within 24-48 hours to guide you through the next steps.
  • Online Registration: To register your products warranty, scroll down to the bottom of the page, fill in the details and follow through.
  1. Warranty Limitations

The warranty does not cover:

  • Installation and Maintenance: Issues arising from improper installation, misuse, neglect, or failure to follow care and maintenance instructions.
  • Wear and Tear: Normal wear and tear, including surface scratches, discoloration, or fading over time.
  • Environmental Factors: Damage due to hard water, mineral deposits, exposure to corrosive materials, or environmental conditions.
  • Unauthorized Modifications: Alterations, repairs, or modifications performed by unauthorized personnel.
  • Accidental Damage: Damage resulting from accidents, abuse, or misuse of the product.
  • Consumable Parts: Components such as washers, rubber seals, springs, and other plastic items.
  1. Warranty Claim Process
  • Assessment: Upon receiving your claim, our team will assess the issue to determine if it falls under warranty coverage.
  • Repair or Replacement: If approved, we will decide whether to repair or replace the defective part or product. Replacement parts may vary in color or design due to product updates.
  • Shipping Costs: Customers are responsible for shipping costs associated with sending the defective product to us. Krysstal will cover the cost of shipping the repaired or replaced product back to the customer.
  1. Exclusions

The warranty is void if:

  • Proof of Purchase: The original invoice or warranty card is not provided.
  • Improper Use: The product is used for purposes other than its intended residential use.
  • Third-Party Components: Damage is caused by the use of third-party components or accessories not authorized by Krysstal.
  • Environmental Exposure: Damage results from exposure to harsh chemicals, abrasive cleaners, or corrosive environments.
  1. Additional Information
  • Non-Liability: Krysstal is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Jurisdiction: Any disputes arising from this warranty policy are subject to the exclusive jurisdiction of the courts in [City, India].
  • Policy Updates: Krysstal reserves the right to modify this warranty policy at any time. Any changes will be updated on our website.

For further assistance or inquiries regarding our warranty policy, please contact our customer support team. We are here to help ensure your satisfaction with Krysstal products.