Warranty Policy

At KRYSSTAL, we are committed to delivering high-quality kitchen and bathroom fittings. Our warranty policy ensures that customers receive products free from manufacturing defects and workmanship errors. Please read the following terms carefully to understand the scope, process, and limitations of our warranty.

Warranty Coverage

  • Duration: The warranty period begins from the date of purchase as indicated on your invoice. The specific warranty duration varies by product category.

  • Scope: Covers manufacturing defects and workmanship errors under normal residential use only.

  • Eligibility: Applies exclusively to the original purchaser and is non-transferable.

  • Exclusions: Warranty does not cover commercial use unless specifically stated.

What is Not Covered?

  • Improper Installation or Maintenance: Issues from incorrect installation, misuse, neglect, or failure to follow care and maintenance guidelines.

  • Normal Wear & Tear: Includes scratches, discoloration, fading, or deterioration over time.

  • Environmental Damage: From hard water, mineral deposits, corrosive chemicals, or extreme environmental conditions.

  • Unauthorized Repairs/Modifications: Any alterations by unauthorized personnel.

  • Accidental Damage: Resulting from mishandling, impact, or abuse.

  • Consumable Parts: Such as washers, seals, springs, and other replaceable components.

  • Third-Party Components: Damage caused by accessories or parts not authorized by KRYSSTAL.

How to Claim Warranty?

  1. Documentation Required: Original proof of purchase (invoice).

  2. Contact Us:

  3. Details to Provide:

    • Order ID

    • Detailed description of the issue

    • Clear images or videos of the defect

  4. Customer Responsibility: The product must be sent to our warehouse for inspection at the customer’s cost.

Warranty Claim Process

1. Proof of Defect:

  • Customers must first provide proof that the product has a manufacturing defect causing it to malfunction or perform below expectations.
  • Proof can be shared via email or WhatsApp in the form of images and/or videos clearly showing the defect.

2. Inspection & Assessment

  • Upon receiving the proof, KRYSSTAL will assess whether the reported issue falls under warranty coverage.
  • Based on inspection, KRYSSTAL will decide whether the product requires:
    • Partial Replacement (Some Part or Component will be replaced)
    • Full Replacement (Complete product will be replaced.)
    • Repair 

3. Shipping Responsibility:

  • Replacement: Both-way shipping costs will be fully borne by KRYSSTAL.
  • Repair:
    • Inbound Shipping (Customer → KRYSSTAL Warehouse): Paid by the customer.
    • Outbound Shipping (KRYSSTAL → Customer): Paid by KRYSSTAL.

4. Resolution Timeline

  • Repair: Within 5 business days from the date the product is received at the KRYSSTAL warehouse.
  • Replacement: Within 5–7 business days from the date the product is received or approved for replacement.

5. Refunds: No refunds are provided under warranty. Only repair or replacement will be offered.

Warranty Limitations

The warranty is void if:

  • The product is used for purposes other than intended residential use.
  • The defect results from environmental exposure, harsh cleaning agents, or improper use.

Additional Information

  • Non-Liability: KRYSSTAL is not responsible for any indirect, incidental, or consequential damages.
  • Jurisdiction: All disputes will be under the exclusive jurisdiction of the courts in New Delhi, India.
  • Policy Updates: KRYSSTAL reserves the right to modify this policy without prior notice; updates will be posted on our website.